Major_Tom wrote:Nobody said be nice about it. Or nasty. There is a middle ground of just saying what you mean, as logically and unemotionally as possible. As you know, it takes it out of you to rise to it and usually won't get anything done any quicker. There is a balance and it is the region where logic and calmness manifest.
No i know, I'm just sick of victim blame culture.
I haven't spoken out of tone with any of these people (apart from maybe during that Oponeo situation at one point but that was for good reason and only after they mucked me around for the 5th or 6th time), and i mean when eBay
themselves are having to get involved and are possibly investigating these people for fraud based on my case (trying to work around eBays own rules and policies, emailing me off-site and demanding a copy of my drivers licence etc), not to mention the sheer hassle, financial outlay and stress of the whole situation, its a little maddening to even humour any notion that this could all be my "fault" based off how i might have just spoken to somebody at some point, you know?
Regardless of how you speak to someone, when business is involved and 100's of pounds at stake it shouldn't bloody matter! The vendor has an
obligation to supply you (by law i might add) with a satisfactory, fit for purpose product and if you receive an item that is anything less than that you have
every right to a refund or replacement based on statutory rights alone!
Thats the bottom line as far as im concerned.
How ever you speak to or are spoken to during this process is a totally irrelevant and moot point as it has no bearing on consumer law or your rights as a customer.
And like i said, how would that notion even apply when theres no human contact to begin with? I clicked "buy it now", i didnt speak to anyone at that stage, so how does that "being nice" logic even apply to that situation? What is the excuse at that stage for sending me a defective product after i forked over nearly £200?
Not only that, but the tyres i received are also even possibly out of date as a tyre fitter with over 45 years of experience that i had take a look couldn't even identify a date stamp on tyres that should have been less than 12 months old according to the sellers ad!
All tyres regardless of brand (and i was told this by the aforementioned professional) have date stamps on them, and it was a requirement post 2000 to put a date stamp on the tyres. So they are either over 17 year old NOS, or something is else is hooky.
How is that my fault exactly? See where im coming from?
Anyway, eBay ruled in my favour and we are now pursuing them for extra costs, because to even send the tyres back i have to possibly fork out yet another £40 on-top of the £75 i have already forked out to get them unmounted from the rims!
The vendor said they would cover up to £60 of that, but only if we took business outside of eBay and jumped through their own hoops, thus stripping me of any protection i have by doing things through eBay.
So basically they are trying to blackmail me, and would only do the morally right thing if i surrendered all my rights and protections that shopping on eBay grants me in the first place which is why I do business on that site to begin with!
Stay away from mytyres on eBay everyone! Hell i'd stay away from them in general (they have their own site outside of eBay) as they are clearly very shady.
I cant wait to leave feedback for them!