Worst customer service I have ever had

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Ghia15
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Worst customer service I have ever had

Postby Ghia15 » Sun Apr 02, 2017 2:43 pm

Hi all,

I have been dealing with a well known capri parts supplier and I have to say I have never had such poor customer service in my life. I work in customer service and if I acted like this gentleman then I am sure I would be sacked.

First of all this is all on his EBAY shop.

I looked at some parts but unfortunately there was insufficient information for me to establish if it was suitable for my needs.

I asked about the information I needed and didn't hear anything back from him for days.

I then asked if he had got my message and he responded by telling me that all the required information was in the advert. Well I am afraid it was not otherwise I wouldn't have needed to ask the question.

When I went back to him with why I needed the information his reply was very rude that I shouldn't need any other information, implying I should just take his word for it and do as he says.

Well being an engineer by trade I know what info I need and how to use it.

Well it has ended that now I have the information I need and went to order the parts I required and he has blocked my ebay account.

I could not believe it as with the postage included I was about to spend £180 with him for my brake conversions for both the rear and the brackets for the front conversion.

How this guy stays in business I have no idea. I have never had such poor service.

such a shame as most people involved with older cars are more than happy to help and most go above and beyond. This guy seems content with scraping by and having taking out his own frustrations on anyone who is not a yes person.

so sad.

For those who know who I'm on about, most who have been in the game will, Be warned about him. I'm not the first to have problems and I will not be the last.

Rant over
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Re: Worst customer service I have ever had

Postby Andrew 2.8i » Sun Apr 02, 2017 2:57 pm

Hi,
Sorry to hear about how you've been treated.
I think most people will know who you're referring to. Unfortunately, that person is in the privileged position of having a monopoly with the specialist parts he supplies, so the customers have no choice over where they can buy them.
As you say, most people with classic cars, especially in the Capri community, are happy to go out of their way to help each other out.

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Re: Worst customer service I have ever had

Postby Not_Anumber » Mon Apr 03, 2017 12:42 pm

Which supplier is this ?

I was wondering about a brake conversion, do they work with 13" wheels though ?

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Re: Worst customer service I have ever had

Postby Andrew 2.8i » Mon Apr 03, 2017 2:45 pm

Not_Anumber wrote:I was wondering about a brake conversion, do they work with 13" wheels though ?

There is a kit available that is compatible with 13" wheels. It's for use with Sierra calipers, if I remember rightly.

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Re: Worst customer service I have ever had

Postby Arya2.0S » Mon Apr 03, 2017 4:27 pm

I would love to know who this person is, so i can avoid dealing with them in the future. Ive already had one awful experience with a scumbag Capri breaker (sent parts to wrong address, went missing, refused to give me a refund despite the fault being 100% on him), would rather avoid doing that again at all costs.

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Re: Worst customer service I have ever had

Postby Peter-S » Mon Apr 03, 2017 5:04 pm

Ghia15 wrote:For those who know who I'm on about, most who have been in the game will,


Sadly most of his publicity seems to be for being a twat in dealing with the public. Strange as you say.
Contrast Rally Design who I emailed close to midnight last night with a query about some brake discs and I had a reply before 11 this morning. I'll be placing an order later.
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Re: Worst customer service I have ever had

Postby Ghia15 » Mon Apr 03, 2017 7:12 pm

Such a shame.

I will be avoiding him from now on but don't forsee any need of him now.

Will tell people to avoid him like the plague.
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Re: Worst customer service I have ever had

Postby SmokeEm » Tue Apr 04, 2017 7:07 am

That'll be Capri Sport then.. :wank:
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Re: Worst customer service I have ever had

Postby andyd » Tue Apr 04, 2017 7:55 am

SmokeEm wrote:That'll be Capri Sport then.. :wank:

If it is, then this has been mentioned before...... viewtopic.php?t=36783

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Re: Worst customer service I have ever had

Postby -JC- » Tue Apr 04, 2017 9:36 am

Yeah, I was assuming Capri Sport too. I had a similar situation a couple of years back. To be fair, whilst his reply was "read the advert it has all the information in", that was true, I just wasn't understanding it. Still, his attitude put me off anyway.
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Re: Worst customer service I have ever had

Postby andyd » Tue Apr 04, 2017 10:05 am

-JC- wrote:Yeah, I was assuming Capri Sport too. I had a similar situation a couple of years back. To be fair, whilst his reply was "read the advert it has all the information in", that was true, I just wasn't understanding it. Still, his attitude put me off anyway.

I can't stand ignorant people, and glad I haven't dealt with him :poke:

Maybe it's about time someone told him what a ***** he is to potential customers......The old saying "The customer is always right"
Not everyone is mechanically minded, so may therefore need more information.

He needs to be more respectful as :turd: sticks :!:

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Re: Worst customer service I have ever had

Postby Fordoholic Nick » Tue Apr 04, 2017 11:48 am

Hi.

Glad a name was mentioned in the end, as its all too easy for someone to jump to the wrong conclusion and think its one of the good guys on here and stop using them ! Never dealt with Capri Sport myself and see no reason to change this as Martin always sorts me out :)

All the best

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Re: Worst customer service I have ever had

Postby Andrew 2.8i » Tue Apr 04, 2017 2:18 pm

Fordoholic Nick wrote:Glad a name was mentioned in the end, as its all too easy for someone to jump to the wrong conclusion and think its one of the good guys on here and stop using them !

Good point. I was going to mention a name myself, but I thought as it's Ghia15's thread I didn't want to tread on his toes.

andyd wrote:He needs to be more respectful as :turd: sticks :!:

Maybe he thinks that there is no such thing as bad publicity?

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Re: Worst customer service I have ever had

Postby SmokeEm » Tue Apr 04, 2017 2:30 pm

Fordoholic Nick wrote:Hi.

Glad a name was mentioned in the end, as its all too easy for someone to jump to the wrong conclusion and think its one of the good guys on here and stop using them ! Never dealt with Capri Sport myself and see no reason to change this as Martin always sorts me out :)

All the best

Nick


Name n shame! You know me...

Trouble is, it's such a shame as his products are top notch. (albeit expensive)
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Re: Worst customer service I have ever had

Postby Fordoholic Nick » Tue Apr 04, 2017 8:43 pm

SmokeEm wrote:Name n shame! You know me...


:lol: :applaud:

SmokeEm wrote:Trouble is, it's such a shame as his products are top notch. (albeit expensive)


Yep, why go to the lengths to sell such good quality parts then fall well short on customer relations ? Strange one....
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Re: Worst customer service I have ever had

Postby Arya2.0S » Wed Apr 05, 2017 12:05 am

Some people are just toxic by nature.

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Re: Worst customer service I have ever had

Postby -JC- » Wed Apr 05, 2017 1:55 pm

I'd heard things about him before I even contacted him. It put me off using him at all, but for the fact that he seemed to be the only real choice for brake upgrades if you can't do the hard parts yourself to make other OEM stuff fit.

Arya2.0S wrote:Some people are just toxic by nature.


Yeah. Although my preferred term would be "assholes" (if I'm being polite).
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Re: Worst customer service I have ever had

Postby Ghia15 » Sat Apr 08, 2017 9:11 am

I have just looked at my order.

Having placed it on the 2nd of April I was shocked to see an estimated delivery time between the 12th and the 18th.

Thats a full 8 - 13 days after the order was placed, to come from Didcot to Reading.

I should have collected them.

I would understand if none in stock but the advert said there was plenty available.


I will be getting these bits and then that's it for me ever giving him money.

I will also advise people not to use if his name comes up as people deserve better than this when dealing with a passion.
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Re: Worst customer service I have ever had

Postby pbar » Sun Apr 09, 2017 8:29 pm

Ghia15 wrote:I was shocked to see an estimated delivery time between the 12th and the 18th.

Thats a full 8 - 13 days after the order was placed, to come from Didcot to Reading.



I couldn't help but smile at that Jonathan.

Please allow 28 days for delivery. You may not be familar with that term, but those were the days :)

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Re: Worst customer service I have ever had

Postby Not_Anumber » Tue Apr 11, 2017 12:22 pm

Still no idea who it is we are supposed to be avoiding. :?:

Though this is discrete and perhaps a kindness to the actual supplier regarded as rude and unhelpful it does though cast a shadow over all the other known suppliers as people speculate who it applies to and run through a list of possibles in their heads.


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